I lost items how do I get it back?

Q: I lost items in the game how do I go about getting them back?

 

A: Our Dev/Admin team is currently handling all of the reimbursements for players and you will need to open a Dev ticket and follow the prompts in that ticket for us to attempt to retrieve those items. However, there is a difference in what will be approved to be reimbursed and what won't be approved. 

General guidelines for reimbursement are below:

 

If you (the player) drop a revolver on the ground in Valentine's, and someone takes it or the ground items get cleared this is a player error and it will not be reimbursed. 

 

If the server has a script error with our stables and everything in your saddlebags goes poof, that is a game/server error that will be reimbursed by the staff.

 

Short Version - Player Caused Issue = No Reimbursement // Game/Server Issue = Yes Reimbursment